I dropped my car so they could check the AC which worked somewhat but didn’t cool the car fast enough or cool enough. I had no more arrived at work and retrieved a cup of coffee before I received a text that included a complete diagnostic inspection summary of my entire car (with pictures!) and a second link to the recommended repairs and itemized costs for parts and labor of each suggested item for repair. This was followed up by a phone call from Craftsmen Alexandria to confirm I had received the information and to confirm which items I wanted to authorize. They were true to their word, kept to the quoted price and honored a $20 coupon I had received in an email. And they dropped me off and picked me up (huge in my book if I don’t miss time from work due to car repairs). They provided courteous, professional service for a reasonable price and I will not hesitate to use them the next time I need either routine or other maintenance on my car. I highly recommend them.