Craftsman has a conscientious staff that consulted with me about my vehicle and made sure that I fully understood the service they recommended and ultimately provided. The facility has a comfortable waiting area with available wi-fi and complimentary water and coffee. Entire staff was courteous. Matt, the owner, was on site and helped check me in and kept me up-to-date about my service, including how long I should expect to wait. Definitely a 5-star auto care center.