My appointment was very satisfying on Saturday 8/6/22 with a tire rotation. They understood my request not to scratch or scrape my BMW sport factory rims or damage vehicle. A big savings at Craftsman Auto Care compared to BMW of Fairfax and customer service was outstanding. I had to leave-cancel my service while there at BMW of Fairfax service department on Saturday July 30, for the same tire rotation because a particular service writer had a bad attitude with me per a service request she refused. She also put her shoe up on the step plate driver’s door and then slammed my vehicle driver’s door. I will never ever go to BMW of Fairfax because all employees do not value their customers or care for their customers vehicles especially my 2021 and 2022 BMW. Thank you Craftsman Auto Care for making a big difference in customer care satisfaction a reality. G. Jones 8/9/22