My vehicle needed new Brake pads and rotors in rear . I did not have an appointment but Craftsman of FAIRFAX was able to accommodate my vehicle early 0730am on a Friday . I like the technology amenities that they provide , including your own digital file for your vehicle’s health statistics with thorough multi point inspection and digital photos are email / text to each customer with mechanic’s notes to provide repair advice on each part. I met Jeremy at the front desk who’s very knowledgeable and assisted me with my vehicle and Mr.Bob discussed with me my vehicle analysis . Price was good , had the rear pads / rotors replaced and new engine filter replaced. Thank You Craftsman Fairfax Jeremy N.