Craftsman Auto Care of Alexandria was impressive to work with as a first time customer. The associates that greeted me and answered the phone were knowledgeable, articulate, and very helpful. The inspection that they sent via text/ email was very informative. The estimate for the work needed was broken down by job and given a time frame for completion. You could approve all the work or on a need by need basis. I selected all work to be completed and I was pleasantly surprised when they called me to pick up my car. I may have been able to shop around for repair cost, but the convenience to my home, their professionalism, and helpfulness has gained them a repeat customer!