I was so fortunate to get my car seen and tested asap by Ray, the manager at Mclean Craftsman Auto Care. Va.they were booked solid but he kindly squeezed me in 2 days later. I had taken it to the dealer about a month before to get new tires, rods and brake pads replaced . I noticed a knocking sound a few days later after the service done at the Lexus dealer the sound was not consistent so I waited 2 weeks ( In the meantime I didn’t need to drive my Lexus as I was going out of town later that week) but it never went away and occurred when I turned my wheel slightly. no engine light ever illuminated.on my return I had a friend look at it and he recommended I take it in if it continued but the engine was sound as well as brakes and the knocking had stopped but came back 3 days later so I took it to Craftsman Auto. The mechanics checked under the car and did a thorough test drive and were able to hear the knocking.What they found was unbelievable! Apparently the Lexus dealership did not tighten the lugs on my 3 new tires they replaced! I immediately realized what a dangerous predicament the Lexus dealer had put me in! Craftsman saved me and my family from what could have been a deadly outcome! I will add that I did take the car to the dealer first again and they insisted they had to do a diagnostic first which was over 200.00 and I am glad I refused and right away I called Ray in Mclean. Ray and his team kept me informed on what they were testing and checked to make sure I was comfortable during my wait time. I owe the entire team so many thanks and gratitude, and I was so surprised when Ray would not accept payment for services rendered! Mclean Craftsman auto are definitely my to go auto mechanics in the future!