Craftsman has gone over and above on a number of visits. Most recently, they closed our car window stuck in the open position and refered me to the dealer for the repair of the window electric motor. They did this after checking with the dealer to see if the window was covered under warranty. Craftsman could have just accepted the car and made the repairs. Just having the window closed was a great help, since we were having heavy rains. All was done at no cost. Great customer service!