My car heater wasn’t working just as the weather got cold. Tom and Ray promised they would look it over and tell me what was wrong and how they could fix it within one hour so I wouldn’t have to wait endlessly. They determined it was a pretty straightforward fix, they could quickly get the parts and they’d work on the oil change while waiting. The heater was fixed, the oil change completed, and even new headlights were installed within two hours for the estimated cost. In addition to doing the work they promise to do, the people at Craftsman in McLean are really friendly and easy to talk to and they understand that time is a factor.