What a rip-off. Took my car here for service on my tire that had a nail in it and was told that I needed to replace all 4 tires because I have an all-wheel drive vehicle. My husband told me this place was trying to rip me off and to take my car to the dealer for a second opinion. I called Craftsman of Alexandria a few days later and asked if they could replace the one tire that needed service and they told me no, I need to replace at least 2 tires, although my thread on the other tires was 60%. They also said I needed spark plugs and various additional services which made me suspicious since my car is under warranty with BMW and had recently been serviced. Later, I took my car to BMW of Alexandria and they replaced my tire with no problem. I showed them the estimate from Craftsman and they too said I was being ripped off. Buyer beware! Update: Recently, I received a response from Craftsmen after writing this review and was told that all 4 tires needed to be replaced. Again, that was not the case. BMW said this place should have replaced the one tire per the customer’s request and and that it was ok. They also said had I replaced the remaining tires Craftsman would have sold my $245 ea. tires to someone else. I work around the corner from this place and my co-worker advised me not to visit. I should have listened to her. Also, I received an estimate for over $1500 for other items that didn’t need repair (per Bmw) Again, a ripoff.