I worked at craftsman and for the time I worked there I can tell you first hand how great the team is. The customer service is top notch and they will never take advantage of any customer no matter what from what I have seen. If you ever need anything done on your car, from oil changes, all the way to performance, craftsman auto care is the only place you should go. John, Andrew and the rest of the sterling shop are very detail oriented and they make sure every car leaves with a happy customer.