Craftsman Auto Care, a family-owned and operated auto repair business with seven locations across Northern Virginia, is proud to announce its inclusion on the 2024 Inc. 5000 list of America’s fastest-growing private companies. This prestigious recognition underscores the company’s remarkable growth and unwavering commitment to exceptional customer service while maintaining its family-owned roots.
Craftsman Auto Care has consistently prioritized top-quality service and customer satisfaction. The company stands out in the competitive auto repair industry through the integration of advanced technology that simplifies and enhances the vehicle maintenance experience. Key technological features include:
- Instant Online Booking: Customers can schedule appointments with ease through an online link.
- Digital Vehicle Health Inspection: Customers receive a detailed inspection report, complete with photos and videos, helping them prioritize repairs.
- Rewards Program: Automatically enrolls customers, offering a simple way to earn and redeem rewards using just a phone number.
- Apple Pay and Text to Pay: Secure and convenient payment options.
- SMS Communication: Real-time updates on service status keep customers informed.
- Ride-Share Integration: Partnerships with Lyft offer transportation while vehicles are being serviced.
- Enterprise Rental Cars: Access to discounted rental cars for extended transportation needs.
- Cloud-Based POS: Ensures seamless service across all locations by sharing customer information.
- Laser Alignment Machines and Road Force Balancing: Provide precision and comfort in vehicle performance and tire accuracy.
- Newest Scan Tools: Advanced diagnostic and programming capabilities.
- Phone Recording for Training: Enhances service quality through continuous staff improvement.
“We’re incredibly proud to be recognized on the Inc. 5000 list,” said Judy Curry, Owner and CMO of Craftsman Auto Care. “As a small, family-owned business, our growth is driven by our commitment to personalized service. While we’ve embraced technology to enhance convenience, our focus remains on taking care of people and their vehicles. We’re deeply grateful to our dedicated team and loyal customers who’ve made this achievement possible.”
Craftsman Auto Care’s dedication to excellence is reflected in its expansion to seven locations: Alexandria, Ashburn, Chantilly, Fairfax, McLean, Merrifield, and Sterling. The company’s commitment to customer satisfaction is evident in its impressive 4.9-star rating from over 5,000 reviews. Additionally, Craftsman Auto Care offers an industry-leading 3-year/36,000-mile warranty on all services, ensuring customers’ peace of mind. As Craftsman Auto Care celebrates this significant milestone, the company looks forward to continuing to deliver top-notch auto repair services with the convenience and care that customers deserve.
