Craftsman Auto Care – Website Security & Data Protection
At Craftsman Auto Care, your privacy and security are extremely important to us. Whether you’re booking an appointment, contacting our team, or browsing our site, we want you to feel confident that your information is protected at every step.
This page outlines the security measures in place, how your data is handled, and what technologies our website uses to operate safely and efficiently.
Secure Website Browsing
We use industry-standard security protocols to protect your experience on our site.
HTTPS & SSL Encryption
- Our entire website automatically loads over HTTPS.
- All data transmitted between your browser and our website is protected with TLS encryption.
- A valid SSL certificate ensures your connection is private and cannot be intercepted.
Additional Website Protections
Our servers and website platform include multiple layers of security such as:
- Server-level firewall
- 24/7 security monitoring
- Routine WordPress, theme, and plugin updates to prevent vulnerabilities
- Protection against unauthorized access, malware, and suspicious activity
These measures help ensure a secure browsing and appointment-booking experience.
Forms & Data Handling
We collect limited information through our appointment and contact forms, and we’re transparent about how it’s transmitted and stored.
How Your Data Is Transmitted
Every form on our site is securely transmitted using HTTPS encryption.
Appointment Forms (AutoOps / Tekmetric)
- Appointment requests are not stored on our website or on our server.
- All information entered into appointment forms is handled exclusively by our third-party scheduling providers, AutoOps and Tekmetric.
- Craftsman Auto Care employees do not log in to the website to view these submissions.
Contact Forms
- When you submit a contact form, your information (name, email, phone number, message) is:
- Securely emailed directly to our team, and
- Stored in our website database as a backup
- These submissions are included in our secure website backups.
Data Access & Storage
Who Can Access Your Information?
- No one on our team logs into the website for appointment info — it does not live on our website.
- Contact form submissions may be stored temporarily in the website database but are primarily accessed via email, not through the website login.
How Information Is Backed Up
- Appointment forms:
No data is stored or backed up on our website; it is managed only by AutoOps/Tekmetric.
- Contact forms:
Website backups (which include stored form submissions) are saved securely using:- Google Drive
- AWS S3
These platforms use high-level encryption and secure access protocols.
Cookies & Tracking
To improve your experience and help us understand how visitors use our site, we use standard tracking technologies.
Tracking Tools Used
Our website uses:
- Google Analytics
- Google Tag Manager
- AutoOps (may include functional scheduling cookies)
These tools help us understand website traffic, improve performance, and ensure our scheduling features work correctly.
Use of Cookies
Our site uses cookies for:
- Improving functionality
- Measuring website performance
- Supporting the appointment scheduling tool
No sensitive personal information is stored in cookies.
Your Privacy Matters
We are committed to protecting your information and providing a secure online experience. If you have any questions about website security, data handling, or privacy practices, please contact us anytime at:
info@craftsmanautocare.com
833-CRAFTS1
