Home » Testimonials
Suzanne Jones
10/4/2022
Craftsman Auto Care - Sterling/Cascades
First of all , I have never been more pleased with an Auto shop before coming to Carftsman. Very inviting atmosphere..love the waiting area..Krystal and her staff went above and beyond to take care of what another auto place screwed up. Made sure I was able to get back and forth to work while waiting for my car to be fixed. Micca the mechanic came in on his day off to help out also. I will never go anywhere else with my baby (my Car). Krystal made me feel very comfortable (I am usually anxious when dealing with my baby)and explained everything to me where I could understand .Thank you guys again for all your hard work!!
Suzanne, Thanks so much for your awesome feedback. I'm thrilled that Krystal and her Sterling/Cascades team delivered the auto repair experience you deserve! We are so blessed to have Micca and all of our dedicated and experienced team members. We certainly understand how important our car babies are and treat them as we would our own. Thanks for taking time to share with us and we look forward to assisting you with all your future car needs. -Judy Curry
Hali Marvin
10/4/2022
Craftsman Auto Care - Alexandria
Wow! Amazing service. I have lots of experience getting cars repaired over the years, and I have never experienced care this good. I had both front control arms of my car replaced, plus an alignment, axle replacement, brake flush, and much more! They got everything done in less than 24 hours after the parts shipped in! The employees were so nice and respectful. The repairmen were quicker than anywhere else I have ever been. They did an inspection before repairs and sent me pictures and comments about everything that was wrong. On top of that, they have very reasonable prices. I would highly recommend Craftsman.
Hi Hali, thank you for the stars! We are SO happy to hear about your great experience with our Alexandria team! We always strive to be professional, efficient, and thorough in our services while keeping our customers in the loop every step of the way! Your business and recommendation to others means the world to us! - Your Craftsman Team
Srun Sookmeewiriya
10/3/2022
Craftsman Auto Care - Chantilly
It's difficult to find good wheels and tires mounting place that will guarantee no damage or scratches to the wheel. This place guarantee perfection and zero damages. I recommend coming here if you have aftermarket wheels that needs to be mount. Staff is very polite and professional.
Hi Srun, thank you for the review! We are so happy to hear that the Chantilly crew took such great care of you and your car! We always strive to provide great tire services for all of our customers. We truly appreciate your business! - Your Craftsman Team
Adam Harizi
10/2/2022
Craftsman Auto Care - Alexandria
Very happy with the service and I will continue using this business.
Scott Thornbury
10/1/2022
Craftsman Auto Care - Alexandria
Poor service. Car worse off now than when first brought in. We took our car into this shop originally for a tire pressure sensor fault. The shop said it was just tire pressure so they filled the tires with air and did an invasive inspection of the entire vehicle during which they subsequently messed up the air conditioning (had to bring it back to fix). Then the tire pressure sensor fault came back afterward and we noticed a vibration coming from the dash which was never there prior to the inspection the shop did. We took the car back to have them fix their mistakes but they wouldn’t. Recommend taking your vehicle elsewhere for better repair and business practices.
Happy me
10/1/2022
Craftsman Auto Care - Fairfax
Carl Jensen
9/30/2022
Craftsman Auto Care - Alexandria
Great service and a pleasant place to do business. Craftsman will now be our first choice for auto service.
Anna Wyczolkowska
9/30/2022
Craftsman Auto Care - Fairfax
It was my first visit ever and I will be coming back with all my car needs from now on! The right turn signal in my car was blinking so fast and I was worried that it’s something serious. Andrew just changed the light bulb and everything works just fine! The best thing is it took him literally 5 mins and he didn’t charge me for it at all. Thank you so much! Anna Robinson
Amanda Solt
9/30/2022
Craftsman Auto Care - Alexandria
Highly recommend this shop! They performed a detailed inspection of the vehicle upon arrival, clearly communicated the recommended work and pricing, and provided great customer service overall. Go check them out for all your car care needs!
Hi Amanda, thank you for the review! Our digital inspections are a great way to provide services thoroughly and keep our customers in the loop every step of the way! Your business and recommendation to others means the world to us! - Your Craftsman Team
Christopher Guest
9/29/2022
Craftsman Auto Care - Chantilly
It was a breath of fresh air to finally find an honest local shop for stuff I can't repair on my own. Thanks Chris!
Hi Christopher, thank you for the review! We thrive to be professional and transparent with our customers and the great services we provide! We truly appreciate your business! - Your Craftsman Team