Testimonials

These guys are great! Very friendly and professional. They gave me the tires I wanted for the same price as TireRack. One day service too. I was sick and they offered to come pick up my car... no extra charge! I've worked as a mechanic so I can say with authority that these guys know their business. They look over the car and send you a link to a page listing the good, the non-urgent, and the urgent items... they even take pictures where applicable so you can see what's wrong. No pressure tactics and no BS. All my family's cars will be going to Chraftsman Auto Care.

I want to thank and commend Craftsman Auto Repair for helping me with a minor problem...after closing time! Andrew kindly waited for me and repaired a small problem. That's service...thank you! I will return.

I feel lucky to have happened upon Craftsman Auto Care in McLean. I just moved up here from central VA and had been having issues with my car. The personnel were amazing, and my car was ready the same day (which I completely understand is partly about parts availability & how much needs to be done). I liked not only how I was treated as a customer but how the guys who work there treated one another. Friendly folks so I highly recommend Craftsman Auto Care!

Outstanding experience at Fairfax location with two hybrid cars - 2012 Chevy Volt and 2008 Lexus 400h. With respect to the Volt, three other shops recommended either replacement of the hybrid battery (~$6-20K, based on their estimations and personal internet searches) or try to sell the car. This shop went through their inspection and determined they could address the issue. 1 wk since picking up the car from their shop and less than the lowest estimated price for a replacement battery, this Volt has been running well. Just as important as their high quality work products is their approach to service towards the car and communication with the client. They are problem-solvers that take pride in their work. In particular, I experienced clear and transparent communication of processes in-person, text, and on documents shared. The staff was very helpful in explaining each major step in their process, from intake, diagnosis, repair, and follow-ups. Clint (service advisor), Matt Z (technician) and Drew (service manager) were great with the execution of their responsibilities. Further, for anything hybrid, it seemed as if Matt Z was all over it. This applied to the servicing of our other vehicle (RX 400h) as well. It is my understanding that I got what I paid for here, which is high quality and timely service of the car, an outstanding customer experience, and a three-yr/36K warranty for their work.

Another great visit! We brought our car in for state inspection and overall checkup. Love how they take pictures to show if there is an issue or that everything is OK. Called me twice with status updates.

I will continue to go to Craftsman Auto Care for my vehicle servicing. It was very convenient to book an appointment online for the next day, and the staff was friendly and welcoming. Five stars.

Craftsman Auto Care is the best thing that's happened to McLean in many years. Way to go, guys!

Always satisfied with Richard - thanks!

As usual Andrew was great, service was completed on time and it works