Testimonials

Excellent customer service

Always love the folks here. Super professional and friendly and get the job done!

Had two different tires pick up nails in the last month. Shop was able to get me in right away both times and repair both tires

The Craftsman personnel are friendly, polite, very good at their jobs. I always feel that they're doing a good job. They helped me out recently and were wonderful. I'm very glad I went to them.

Crafftsman Auto care is an outstanding facility with a group of highly professional technicians. The manager, Ray, is a terrific leader. It is a pleasure to have him handle your car's care. He's terrific!!

I discovered Craftsman Auto last year and continue to take my care there. Everyone who works there is nice and easy to talk to. They treat me with respect and I never feel as if I am being taken advantage of. If I ever have an issue they are quick to respond and bring my car in for service. I plan on continuing to bring my car to Craftsman in Merrifield.

The service center personnel are professional and attentive. Work performed on my vehicles was done timely and professionally. I recommend this shop and I will be bringing my car there for now on.

I brought my car in here today Saturday to get a front end alignment, and the whole process was streamlined, from start to finish! First if all, I was surprised that they were even able to take my vehicle in without an appointment. That was a definite plus, because I didn't plan out the repair job in advance. While they were working on the alignment, I inquired about their air conditioning service, because I know that my old Ford F250 needed it badly. The Service Manager offered me a air conditioning tune-up special, since I was already getting other work done. To me, that was just awesome customer service! Apart from that everyone who zi came in contact with was super nice and helpful. My first visit here was a great experience!