Testimonials

The folks here are wonderful! Any issue and they are quick to diagnose. The work is done in a timely manner and they get you what you need quickly. Craftsman Auto Care is whom I trust to take of my auto needs.

Such wonderful customer service. And they’re so knowledgeable and were able to diagnose the trouble I was having. Very reasonable pricing and trustworthy.

They took my car quickly without an appointment, were up front about what needed to be done, and even gave me a loaner for the afternoon because I had something urgent that i wanted to do. Very friendly and accommodating.

They were very timely and courteous. Very professional and took a true interest in my concerns and the condition of my car.

Their service is really wonderful . I like how thorough they are and their attention to detail. They really seem to love what they do and it shows. I found this to be rare in auto shops.

Extensive repair that I would have not trusted to just any shop. I have been super happy with the results, as the quality of work from this shop and the attention to detail is amazing. You guys kept me up to date with the progress the whole time and gave details that most shops would not share with the customer. I will continue to trust Craftsman with my truck repairs.

The team at Craftsman are very professional. Steve was very helpful and patient. He kept me informed about my repairs and when my car was finished. He even provided me with a loaner car which was awesome. My car is fixed and I am extremely happy with it. I highly recommend Craftsman in Sterling.

Be careful with Craftsman Auto, they're very friendly and nice people but they use that against you and will try to sell you things you don't need or make it sound like there's a major issue when there isn't. They have fancy charts and pictures that will trick people and make their diagnosis look genuine and thorough, but they're salesman and will take advantage of you. Their diagnosis is misleading and will make you think more is wrong with your car than actually is. Failing items are mixed in with recommended ones with little to distinguish the difference. One guy even acted like he had trouble stopping while pulling my car around at rapid 5 mph speed (should have won an Oscar!). I took my car here for a state inspection, and knew one tire was bad and needed to be replaced. Along with the tire, they tried to tell me the shocks, brakes, the other 3 tires and a number of other maintenance items needed to be done. They failed my inspection for shocks, suspension and all tires. I wanted a second opinion before having them do anything so I took my car to the Honda dealership. The Honda dealership laughed and said they shouldn't have failed the inspection for anything except the one tire (which I knew about and planned to replace). I had new tires put on at Honda and they passed my car's inspection. No mention of any other issues. I will not be returning to Craftsman and wouldn't recommend them to anyone else.

My vehicle was in need of new spark plugs, a fuel-induction service, and engine-bay cleaning - Craftsman was able to get my vehicle in quickly and completed all of the items I requested in just a few hours! I appreciate their work and comprehensive post-service report. I strongly recommend their services for anyone who requires auto repair/maintenance/etc.

Kevin inspected my vehicle and made sure it was road safe ! He is a master technician and has amazing customer service ! The service managers also thoroughly went over scheduled maintenance to plan for in the future but did not pester me with overwhelming prices! Thank you to the Alexandria Craftsman team , I will certainly return with all of my vehicles