Noelle Patterson
5/7/2022
Craftsman Auto Care - Merrifield
Hi Noelle, Thank you for the review! Your business means the world to us. -Your Craftsman Team
Jack Stelter
5/7/2022
Craftsman Auto Care - Merrifield
Hi Jack, Thank you for the review! Your business means the world to us. -Your Craftsman Team
Diana Ngo
5/7/2022
Craftsman Auto Care - Merrifield
Hi Diana, Thank you for the stars! Your business means the world to us. -Your Craftsman Team
Dave Levy
5/7/2022
Craftsman Auto Care - Merrifield
Excellent service by friendly staff and fair prices. Services: Vehicle Inspection, Oil change, Auto emissions testing
Hi Dave, Thank you for the stars! We always strive to have a friendly face in our shops. We appreciate your business! -Your Craftsman Team
Brian Huang
5/7/2022
Craftsman Auto Care - Merrifield
Been taking my car here when it needs maintenance for the past year. Quick drop off and am always able to get it back in the afternoon. They do a comprehensive vehicle health inspection and give recommendations based on urgency. I've learned a lot from them already. Friendly folks here too. Can't recommend it enough
Hi Brian, Thank you for the review! Its great to hear that you had such a good time at the Merrifield location. The comprehensive vehicle health inspection is so helpful- especially with the photos! Your business means the world to us. -Your Craftsman Team
Emily Sweterlitsch
5/7/2022
Craftsman Auto Care - Merrifield
They did a great job and very quickly! Services: Vehicle Inspection, Oil change, Brakes, Battery
Hi Emily, Thank you for the review. Your business means the world to us! -Your Craftsman Team
Ha
5/7/2022
Craftsman Auto Care - Merrifield
Front desk folks were great and digital report was very helpful. But after declining additional services beyond oil change and tire rotation they just set my car down and closed the hood it seems. A plastic engine cover was left out (not a big deal) and my radiator coolant reservoir was not placed back into its mount. It was just set leaning on the hoses and general compartment. I had high hopes based on other reviews.
Hi Ha - We've tried multiple times to reach out to you to discuss this situation and make it right, but have been unable to get ahold of you. If you could please give our district manager Richard a call at your convenience, that would be appreciated: (301) 988-5596.
Kim Heddings
5/7/2022
Craftsman Auto Care - Merrifield
Hi Kim, Thank you for the stars! your business means the world to us. -Your Craftsman Team
Song Pak
5/7/2022
Craftsman Auto Care - Merrifield
Service and communication were excellent and got same day service. Would definitely go back for additional services. Services: Oil change, A/C installation & repair, Auto A/C recharge
Hi Song, Thank you for the stars! We always strive to provide clear communication to our customers throughout the whole process. your loyalty means the world to us! -Your Craftsman Team
Alexandra K
5/7/2022
Craftsman Auto Care - Merrifield
Best customer service I’ve received in a LONG time. I give them my highest recommendation for anything auto related. They were extremely thorough, technically skilled, and courteous. I will be using them for 100% of my car’s maintenance moving forward. Thank you, DJ and the whole Craftsman Auto Care team! Services: Vehicle Inspection, Tires, General repairs & maintenance, Vehicle safety inspection, Auto emissions testing
Hi Alexandra, Thank you for the stars! WOW- best customer service you've had in a long time?! What a glowing review! Your recommendation to others means the world to us. -Your Craftsman Team
