Testimonials

Great service and great communication.

Quick and easy oil change no bs and overcharging.

I had my car serviced at Craftsman based on a recommendation from my neighbor. They were super friendly and knowledgeable. I received a free vehicle assessment that revealed maintenance items my usual place missed. Needless to say I will be back.

5 stars for the following: 1) Provide recommendation of services with pictures and provide information on which services are a priority 2) Complete the work in a timely manner and when promised 3) Friendly staff 4) Online appointment booking

Expert service True Profesonalism

Customer Service here is Top tier. I highly recommend Fairfax location for your vehicle needs. They were very kind and communicative with me; leaving me 100 % satisfied with my services. Drew and Richard have an excellent culture there l!

5 Stars

I had taken my car to a competitor for the annual safety inspection and oil change, and the competitor forgot to do the ture rotation, which is supposed to be done for free with these services. When I asked them about it, they first told me I didn't need it and then when I insisted told me I needed to do an alignment for $90. It seemed inconsistent to say a tire rotation wasn't needed but an alignment was. The 2 guys I talked to at Craftsman Auto were straight shooters, gave me a tire rotation for free even though I didn't pay for any service with them and told me I didn't need an alignment which seems consistent with what I know. I'll be taking my car here from now on. Thanks!

Five stars. Perfect! Extraordinary patience and understanding.

fast and efficent