Home » Testimonials
Diana Chin
4/27/2022
Craftsman Auto Care - Fairfax
We love this place, fast service, honest and friendly. We used to live in Fairfax and got all our cars serviced at this location. We now live in Leesburg and still make the drive here. We’ve even driven out to the Chantilly as well. Today I needed my AC fixed, it had a leak in it, which the whole thing needed to be replaced. I dropped my car off the evening before, they worked on it all day to pinpoint where the leak was and called to explain the problem and price. My husband is a huge car guy and feels they are fair and honest with pricing. Met Andrew and James today, both greeted my daughter and I when we walked in the door. Smiles on their faces like they are actually happy to be there! Andrew got us in and out quickly, and explained my AC issue as well as the warranty with the parts that were replaced! Extremely happy with my experience today!
Hi Diana, Thank you for the stars! Fast, honest and friendly service- thats what we want to be known for!! Its great to hear that the Fairfax crew was able to help with the AC leak in your car. Your business means the world to us! -Your Craftsman Team
Nikki Jean
4/27/2022
Craftsman Auto Care - Sterling/Cascades
The service advisors were professional, friendly, and happy to help. They price they quoted me was more than fair. Their waiting room is clean and comfortable— a pleasant way to pass the time. They finished the battery repair quickly and I was back on the road in no time. Thank you for turning my day around and taking care of me.
Hi Niks, Thank you for the stars! Its great to hear that the crew at the new Sterling location took such great care of you! We love that you found the waiting room to be comfortable- thats one of our top priorities! Your business means the world to us. -Your Craftsman Team
Niks
4/27/2022
Craftsman Auto Care - Sterling/Cascades
The service advisors were professional, friendly, and happy to help. They price they quoted me was more than fair. Their waiting room is clean and comfortable— a pleasant way to pass the time. They finished the battery repair quickly and I was back on the road in no time. Thank you for turning my day around and taking care of me.
Hi Niks, Thank you for the stars! Its great to hear that the crew at the new Sterling location took such great care of you! We love that you found the waiting room to be comfortable- thats one of our top priorities! Your business means the world to us. -Your Craftsman Team
William Peters
4/27/2022
Craftsman Auto Care - Sterling/Cascades
First time using this shop. Service personnel were warm and friendly. They were knowledgable about the requirements and answered any question I had about the work. I would recommend them as a service provider.
Hi William, Thank you for the review! Glad to hear that the Crew at the Sterling location left a lasting first impression! Your recommendation to others means the world to us. -Your Craftsman Team
Marva H
4/27/2022
Craftsman Auto Care - Fairfax
I stopped by cause I wanted suggestions on what to do with my license plate, Richard was so polite and helpful, he made me comfortable even though I didn’t know what I was talking about! 10/10 on customer service
Hi Marva, Thank you for the stars! What a glowing review about Richard- we will pass on the kind words! Your business means the world to us! -Your Craftsman Team
Gabriel Baum
4/27/2022
Craftsman Auto Care - Fairfax
Got an oil change which came with a full vehicle inspection with pictures of important issues. That's an excellent reason to come here. Great people at this location too!
Hi Gabriel, Thank you for the stars! Great to hear that you like the photos that come with the full service inspection. They are great to keep for your files! So happy that the Fairfax crew took excellent care of you and your car. We truly appreciate your business! -Your Craftsman Team
A D
4/27/2022
Craftsman Auto Care - Mclean
These guys were amazing. At first they didn’t find a leak, told me it was free, then the tech went the extra mile and kept the tire under to find a small leak in the bead. They fixed and sealed it. But because he had said it was free, he wouldn’t let me pay him! Talk about creating a loyal customer!
Hi AD, Thank you for the review! WOW- that was so thoughtful that the technician fixed the leak at no charge, yet not surprising!! We pride ourselves on being true to our word, so this is right on par. We appreciate your loyalty! -Your Craftsman Team
Fabrizzio Gonzalez
4/27/2022
Craftsman Auto Care - Mclean
Hi Fabrizzo, Thank you for the review! Your business means the world to us. -Your Craftsman Team
Chad Merrill
4/27/2022
Craftsman Auto Care - Mclean
The waiting area was comfortable and stocked with snacks. The technician welcomed me to the establishment with open arms. The oil change took longer than I expected but for good measure. The technician gave me a comprehensive, detailed report on the condition of my car, equipped with photos to support their assessment. I was educated by the detailed report and was given an accurate estimate on the work I should look at having done in due time. He even indicated the mileage in which I would need the service. I had a coupon, which led me across the Maryland border to this establishment, but I will return after this comprehensive report and outstanding service. They didn’t try to lure me into getting any service that was not needed. I highly recommend this service station.
Hi Chad, Thank you for the stars! WOW- thank you for coming all the way from Maryland!! Its great to hear you found the waiting area so comfortable after that drive. We are so happy to have you as a new customer! Your business means the world to us. -Your Craftsman Team
Weiss
4/27/2022
Craftsman Auto Care - Chantilly
Excellent and efficient service. Friendly employees My first visit and I will come back