George Martinez
9/7/2021
Craftsman Auto Care - Alexandria
Craftsman’s Auto Care - Alexandria treats its customers right. I had gone to another auto shop for an alignment and was told one of my tie rods had seized and needed to be replaced. I went to Craftsman’s for a second opinion. They unseized the tie rod for free. I also appreciate the way they take time to explain everything involved in any work. These guys respect their customers and treat them right.
Thank you for your kind words, George! We're thrilled we were able to make your alignment right. Our Alexandria team is top-notch. We appreciate your support of our small business and encourage you to spread the word. - Your Craftsman Team
Nicholas Bonacquisti
9/7/2021
Craftsman Auto Care - Alexandria
Thank you for the stars, Nicholas! We appreciate your business. -Your Craftsman Team
Malalai Saifzada
9/7/2021
Craftsman Auto Care - Alexandria
Amazing service. Did what I needed in no time. Recommended!! Service: General repairs & maintenance
Thank you so much Malalai! I’m glad our team of auto experts provided the customer service and care that you deserve for you and your vehicle. We all appreciate your business and kind words! - Your Craftsman Auto Care Team
Angela Kimball
9/7/2021
Craftsman Auto Care - Alexandria
I've had excellent service before at Craftsman, so when my license plate was dangling and I didn't know how to fix it, I dropped by. In no time, they fixed it up and waved me away when I tried to pay. I find all the staff professional, knowledgeable, and just plain friendly and responsive. A real pleasure. Service: General repairs & maintenance
Thank you for sharing, Angela! We are happy to help our customers with any fix no matter how big or small. Glad you were able to swing by and have us fix your license plate for you. We're here for whatever you need! -Your Craftsman Team
T Miller
9/7/2021
Craftsman Auto Care - Alexandria
Thanks for your stars, Tyler! We appreciate your business. -Your Craftsman Team
Eric Johnson
9/7/2021
Craftsman Auto Care - Alexandria
Edited by reviewer, Tire service review: After an initial misunderstanding Craftsman worked to resolve the issue. They demonstrated proactive and constructive management to work toward a positive business experience.
Thank you, Eric! We never want a miscommunication to go unnoticed and ignored with our customers and will do everything in our power to correct the situation and make it right. Please let us know if you need anything else! -Your Craftsman Team
Johnathan Rodgers
9/7/2021
Craftsman Auto Care - Alexandria
this location has top notch service. we have a Fleet account with them and they have gone above and beyond. i highly recommend this company for vehicle maintenance and service. AWESOME TEAM!!!!!!!!!!!! Services: Wheel alignment, Tires, Oil change, Auto engine tuning, General repairs & maintenance, Air & cabin filter replacement, Brakes
You and your fleet have been awesome to us, Johnathan! Thank you for sharing your experience with our service and team. Whatever you and any of your vehicles need - we have got you covered! -Your Craftsman Team
Nguyen D.
9/7/2021
Craftsman Auto Care - Chantilly
Thank you for the review, Nguyen!!
Jeffrey Kohler
9/7/2021
Craftsman Auto Care - Chantilly
Thank you, Jeffrey! We appreciate your review!
Matthew Hull
9/7/2021
Craftsman Auto Care - Chantilly
Replaced front rotors on 2011 Ford F-150 after 31,000 miles under a Craftsman 36,000 warranty for absolutely no charge. Andrew (GM) and Brandon (Service Manager) are great in providing the best customer service, in the most timely manner possible and at competitive prices. They have serviced my 2002 Audi S4, 1986 Porsche 944 Turbo and 2003 Porsche 911Turbo and have always delivered 100% satisfaction. Services: General repairs & maintenance, Oil change
Thank you for sharing your experience with our Chantilly team and our 3 year/36,000 mile warranty, Matthew! We're so glad you were able to take advantage of this awesome opportunity we like to provide to our customers. We love working on all your vehicles from your Ford to your Porsche! Happy to have you as a loyal Craftsman customer and look forward to continuing working with you. -Your Craftsman Team
