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Flora Chappell
9/1/2021
Craftsman Auto Care - Alexandria
ATS light on.
Thank you for the stars, Flora!!
Regina Oglesby
9/1/2021
Craftsman Auto Care - Fairfax
Would give this place 500 stars if possible! Read numerous reviews and they were all super positive. So I called the day prior and spoke with a really nice man about scheduling my state inspection. He said they don't schedule those, but to bring my car in the morning. Took it in the next morning and was warmly greeted outside by Rick (aka "Rick James", nicknames are my own, lol) and he said to go inside and they'd help me. Richard ("Sir Richard") immediately greeted me and was super kind and answered my million questions and got me scheduled quickly. James ("King James") was also really kind and answered more questions. I was really looking for a new auto shop and this one has an awesome vibe. I felt comfortable and appreciated their patience. I live 4 minutes away and couldn't wait with the car so they took me home and picked me up when it was done! They texted me updates and the coolest thing was receiving by text my state inspection results with pictures and explanations! How cool is that?!! Christian, my technician, was superb! So kind and nice and treated my car as if it was his own. I couldn't have found a better shop with a better bunch of people. I thank ya'll so much for making my inspection easy and I've found a new shop for me and my mom. Cannot recommend this place enough, A-1 quality and service!!
Cynthia Roden
9/1/2021
Craftsman Auto Care - Mclean
These guys are always super patient and helpful. In this case, they couldn't find anything wrong with the car, and were honest in telling me so. Recommend highly.
Jeff Pennington, Realtor
8/30/2021
Craftsman Auto Care - Alexandria
Leesa did a great job keeping me informed, they know what they are doing, much better value than going to the dealership. Definitely better than quick change places and gas stations.
Thanks so much for sharing your experience with our awesome Alexandria team, Jeff! As your local, family owned auto repair shop, we truly do care about all our customers and their vehicles. Whatever you need, we’re here for you! -Your Craftsman Team
Angelina Cave
8/30/2021
Craftsman Auto Care - Merrifield
Craftsman Auto is the best! They are so kind and work with you to make your car better than what you brought it in as. I won't go anywhere else!
Thank you, Angelina! We love to hear that you’ll be back based on the customer service and quality of work we provide. We’re always here to help! -Your Craftsman Team
Chris Knight
8/30/2021
Craftsman Auto Care - Mclean
Barry Moore
8/30/2021
Craftsman Auto Care - Merrifield
Once again, they went above and beyond. My older model car need some TLC to pass the year's inspection. Bob had an idea for the fix that required several days of driving to fully recalibrate the system. We did not close out the ticket until the system was fixed and the car passed inspection. Their patience really paid off yet again.
Denni Johnson
8/29/2021
Craftsman Auto Care - Fairfax
D B
8/29/2021
Craftsman Auto Care - Mclean
Friendly and helpful
Thomas Hamilton
8/29/2021
Craftsman Auto Care - Mclean
Repairs done quickly and correctly. A storm-caused power outage interrupted their workday so that our repair was finished just at closing time. The workman volunteered to stay late (until we could arrive) so that we could have the car that evening.