Sulianys Hernandez
7/15/2021
Craftsman Auto Care - Fairfax
Thank you greatly for the stars, Sulianys! Our Fairfax team is always here to help with your auto repair needs. -Your Craftsman Team
Isaac J. Lynn
7/15/2021
Craftsman Auto Care - Fairfax
My experience with this business was overall above par for their industry. The customer service was superb by both the service writers and mechanics. Being an individual who recently relocated from the west coast to Fairfax, I’m pleased to know there are businesses in this area that operate above reproach. If I could give them 20 gold stars for excellence I would. This is a business that everyone should entrust them with the preventative and unique maintenance needs of their vehicles.
Welcome to the area, Isaac! Thank you greatly for this amazing review and your support of our Craftsman - Fairfax team! To be considered the best service you can receive in the auto repair industry is all we could ever ask for, and it means we are doing are jobs right. We're excited to know that we've earned another loyal Craftsman customer. Whatever you need, we're here for you! -Your Craftsman Team
Elizabeth Moak
7/15/2021
Craftsman Auto Care - Fairfax
Thank you for your feedback, Elizabeth! Please let us know if there is anything we can do for your auto repair needs. -Your Craftsman Team
Issac Lynn
7/15/2021
Craftsman Auto Care - Fairfax
My experience with this business was overall above par for their industry. The customer service was superb by both the service writers and mechanics. Being an individual who recently relocated from the west coast to Fairfax, I’m pleased to know there are businesses in this area that operate above reproach. If I could give them 20 gold stars for excellence I would. This is a business that everyone should entrust them with the preventative and unique maintenance needs of their vehicles.
Heather luu
7/14/2021
Craftsman Auto Care - Fairfax
I just went to their shop this morning and absolutely appreciate everyone on the team. From someone who is a recent college graduate who knows nothing about cars, they made sure I knew what was going on with my car in detail and broke down the costs. Overall, they're super professional and friendly!!! I was recommended by a friend and would recommend this place to anyone who needs their car serviced. Thank you to the two gentlemen at the front desk who helped me out and their entire staff who checked out my car. You will be seeing me soon!! 🙂
Heather, Thanks so much for trusting us with your Hyundai's maintenance. We love our Fairfax team and are thrilled that they were able to provide the top-notch service that you deserve. Educating all of our customers to enable them to make an informed decision about their vehicles is one of our goals and we're happy to help in any way; we're just a phone call away. And congrats on your graduation! - Judy Curry
Tina
7/14/2021
Craftsman Auto Care - Alexandria
Excellent service as always
Marcia Lohr
7/14/2021
Craftsman Auto Care - Alexandria
Great service. Friendly and very professional staff.
Kevin Lewis
7/14/2021
Craftsman Auto Care - Alexandria
Great service. Provided thorough review of car status for personal maintenance planning
Fernando Salcedo
7/13/2021
Craftsman Auto Care - Fairfax
I recently moved to the area and needed brake replacements for both the front and the rear of my vehicle. The technicians provided an impressive initial inspection including pictures which I've never seen done. The job was completed same day, and the team went above and beyond to ensure I was satisfied with the completed work. A little pricey, but that is to be expected for an auto repair shop with high quality results. All-in-all, a great experience and I would recommend them to anyone needing car repairs, inspections, or even a routine oil change.
Welcome to the area, Fernando! And thank you for the awesome review of your first visit to Craftsman - Fairfax. We're happy to hear how much you enjoyed our digital health inspection of your vehicle, which is a great tool to see exactly what the technician is seeing and help plan for future repairs. The biggest compliment you can give us is a referral - as we very much appreciate your support! Whatever you need, we're here for you. -Your Craftsman Team
John Allen
7/13/2021
Craftsman Auto Care - Merrifield
Friendly and courteous service. Not robotic like what is sometimes experienced with service shops. At the same time, thorough and professional. Pleased with how they are perceivably running this business and would return (only been once).
