Mustafa Zaeean
7/3/2021
Craftsman Auto Care - Mclean
Great service!
Mohamad Haidar
7/3/2021
Craftsman Auto Care - Merrifield
Excellent and professional service. The agent kept me informed and advised me on what action to take.
Thank you for sharing, Mohamad! We always aim to keep our customers informed throughout the whole process when working on their vehicles. Give us a call if you need anything! -Your Craftsman Team
Anonymous
7/3/2021
Craftsman Auto Care - Chantilly
As usual friendly service completed as promised.
Christian Yun
7/2/2021
Craftsman Auto Care - Fairfax
Thanks for the 5-stars, Christian! Happy to hear we could provide you with the service you deserve! -Your Craftsman Team
Scott Lenger
7/2/2021
Craftsman Auto Care - Merrifield
I had a catalytic converter replaced. Brought the Subaru OEM part to Craftsman as I didn't want an aftermarket installed. After the repair I noticed an unfamiliar rattle so I went to investigate and found: - 2 of the screws holding the front skid plate were loose, which was the source of the rattle - 5 plastic push-screws holding various panels together were outright missing - The forward heat shield of the catalytic converter was not installed (see photo) The first two items I can give a pass on (wouldn't be the first time), but not installing the heat shield is an obvious and complete failure. The purpose of the heat shield is to protect other components of the car from excessive heat. I can't imagine what would cause the mechanic to miss something so obvious.
Hi Scott - As we mentioned during our phone call, we are waiting for you to get back next week to bring the vehicle in and further inspect the issue regarding the part you supplied. Unfortunately when it comes to customer supplied parts, we don't always have full control over the situation. Until next week, please give us a call at (703) 646-8270 if anything comes up.
Mira Smith
7/2/2021
Craftsman Auto Care - Mclean
Good and reliable service. Trustworthy staff.
Nicole Kim
7/2/2021
Craftsman Auto Care - Fairfax
Excellent service and friendly staff.
Pam Hewitt
7/2/2021
Craftsman Auto Care - Mclean
Very efficient and prompt. They let me know what needed to be done and the cost.
Boni Arogou
7/2/2021
Craftsman Auto Care - Mclean
Great service thanks
Anonymous
7/2/2021
Craftsman Auto Care - Mclean
Got me in and did a last minute safety inspection on time and under budget. Tkx guys!
