Brittany Keene
1/16/2021
Craftsman Auto Care - Chantilly
Very helpful and efficient!
carole guzzetta
1/14/2021
Craftsman Auto Care - Alexandria
I have been a customer for several years and trust them with my vehicle. Honest, professional people.
Thank you, Carole! Happy to have you as a loyal Craftsman customer - we're here for whatever you and your vehicle need! -Your Craftsman Team
David Nosal
1/14/2021
Craftsman Auto Care - Alexandria
Thank you!
Nasif Iqbal
1/14/2021
Craftsman Auto Care - Chantilly
Took their time to check out my vehicle but it was worth the wait. They provided detailed information with pictures about the current status on everything on my vehicle. Clean facility.
Anonymous
1/14/2021
Craftsman Auto Care - Merrifield
Staff was kind, helpful, flexible, and most importantly genuine. I have done business here once before and will continue to as well. I recommend!!!
Cheri Sandford
1/13/2021
Craftsman Auto Care - Alexandria
My car failed inspection due to tire wear, so I agreed to new tires being put on. I was promised that the tire replacement and alignment on my car would be completed yesterday by 12:30. I got the new tires, but the alignment had not even begun. I needed to drive the car, so I picked it up anyway. As I began to drive, the interior warning lights indicated all of the tires were low. I returned the car today for alignment, yet was called and informed that the alignment could not be completed due to rusted parts that would need to be replaced. Now there is an additional $1000 + charge for this work before my car can be passed through inspection?! This seems like gouging to me. This is definitely not the way a business that wants to retain customers performs. 1/14/21 update After three different drop-offs to get the work completed, my car still showed dashboard lights for all four tires being low. Craftsman spent an hour “recalibrating” my onboard computer, but told me it would take driving it for at least 10 miles at a rate of 15-60 mph for the recalibration to “take.” Turns out, it took only a 2 mile drive to my local gas station that had an air pump. Less than one minute per tote, and all four of the Low Tire lights went out.
Cheri, Thank you for bringing this to our attention. It seems that we were able to address your concerns during our conversation this weekend and we appreciate the opportunity to work through this. We are sorry that your tires are having issues with calibration the TPMS. In addition, I hope it was explained that the rusted tie rod assembly is not a visible component during our inspections process and it was not apparent that they needed replaced until we needed to turn them during the front alignment. Please don't hesitate to contact us if you have any follow-up questions. Also, we are always happy to check your tire pressure anytime that you'd like to swing by. Thanks once again for your business. - Brandon and Your Craftsman Auto Care Team
Alba Zalzman
1/13/2021
Craftsman Auto Care - Alexandria
Service was excellent as always. I have been a customer for few years now.I like the xoxocar report you get every time you go to the shop. No surprises.
David Morales
1/13/2021
Craftsman Auto Care - Alexandria
Always take my vehicles to this location honest and reliable service hard to find these days
Fei Li
1/12/2021
Craftsman Auto Care - Fairfax
detailed inspection, professional service.
Domonique Pierce
1/12/2021
Craftsman Auto Care - Fairfax
Craftsman Auto always does an amazing job working on my car. They have amazing customer service, and I really enjoy their coffee station. They are a little pricy, but the time and effort they put in, definitely is worthy of the price. I don't like going anywhere else.
