Isha Baser
9/7/2020
Craftsman Auto Care - Alexandria
Thanks for the stars, Isha! We look forward to helping with your Auto Repair needs in the future. -Your Craftsman Team
Robert Latney
9/7/2020
Craftsman Auto Care - Alexandria
Good work and awesome warranty.
Thank you, Robert! So happy you appreciate our 3 year/36,000 mile warranty on your repairs. We're always here for you! -Your Craftsman Team
Elwood Lewis
9/7/2020
Craftsman Auto Care - Alexandria
The mechanics at this shop are great, but the owner of this shop has some serious issues. I called the shop in March 2020, met the owners' brother, Bob, and recieved a formal quote from Craftsman Auto for work to be done on my car. Bob was excited and couldn't wait to work on my car. Bob and another mechanic Rick, got my car running and I drove it around. I proceeded to get the body work that they recommended, at a different shop. I then brought the car back to Craftsman, with their approval, only to have the owner step in and not honor any agreements I had previously made with his brother. After asking if he could tow my car, at my cost, to Chantilly, "where he would have more room", which I promptly refused, Matt Curry then decided that he doesn't want to work on my car for less than $10000. The previous quote was for $3000. I asked why he wouldn't honor the quote and he said that he didn't "want to touch that piece of junk". If you can avoid the owner of this place, all the others are great to work with...
Hi Elwood - the reason we decided against working on the vehicle, is that the cost of what it would take to fix everything and make it safe was substantially more than what the vehicle would be worth in the end. Even if we were to fix everything, there is still a chance things would go wrong due to the condition of the vehicle. As you can see from your digital inspection report ( https://2un.me/tfycp450 ) , your vehicle's health is as low as you can go. Our customers safety comes first! If you would like to give us a call at (703) 719-7606, our team can help to go over this issue with you.
Leslie Swecker
9/7/2020
Craftsman Auto Care - Alexandria
Thank you for the stars, Leslie! We got you covered on all your automotive needs. -Your Craftsman Team
John Blazek
9/7/2020
Craftsman Auto Care - Alexandria
Thanks for the stars, John! We're here for all your auto repair needs. -Your Craftsman Team
Kate Amarelo
9/7/2020
Craftsman Auto Care - Alexandria
I had an excellent customer service with Craftsman. I had the assumption that my brakes needed to be replaced (a prior placed had said so), but Bob said that wasn't the case. He took the time to diligently explain the issues with my SUV in a way that made me feel confident I was making the right decision. I trust the Curry's above all places I've taken my SUV.
Thank you for sharing your experience with our team, Kate! We will always do our best to explain to our customers exactly what is going on with their vehicles. Glad we were able to save your on an unnecessary brake job. Please let us know how we can help on future repairs! -Your Craftsman Team
Aaron Gibson
9/7/2020
Craftsman Auto Care - Alexandria
Josh has zero integrity what so ever. Highly disappointing.
Aaron - We have never had a Josh work up front at any of our 4 locations, and we cannot locate your name in any of our shop records. Perhaps you're mistaking us for another business? If this is the case, we kindly ask that you remove this review. Feel free to give us a call at (703) 719-7606 to discuss further.
Cathy Harker
9/7/2020
Craftsman Auto Care - Alexandria
The quality of service and professionalism at Craftsman Auto Care is exceptional! The manager, Drew, promised to get the the bottom of my recent sporadic car troubles. When it turned out that I had a cracked engine block, he was kind enough to waive the diagnostic fee and help me get my car to the dealer for a warranty claim. On top of all of that, they even gave me a ride back to work! This business is highly ethical and supportive of American military members. I would recommend them to anyone in need of auto maintenance or repairs!
Thanks for sharing your experience, Cathy! We will always go above and beyond to get to the bottom of any vehicle repairs, and always do what's right for our customers needs. We are happy to do what we can for our military members. Thanks for trusting Craftsman with your auto repair concerns, we're always here to help! -Your Craftsman Team
Alexey Predit
9/7/2020
Craftsman Auto Care - Alexandria
Thank you for the 5 stars, Alexey! We're always here to help. -Your Craftsman Team
Paul Mayeur
9/7/2020
Craftsman Auto Care - Alexandria
Good service. Nice people.
Thank you for your kind words! We're here for you whenever you're in need of Auto Repair services. -Your Craftsman Team
