Maysam Abyaneh
9/7/2020
Craftsman Auto Care - Merrifield
Appreciate the rating, Maysam! Thanks for trusting us with your Auto Repair needs. -Your Craftsman Team
Juan M
9/7/2020
Craftsman Auto Care - Merrifield
Excellent service, they made my state inspection in less than 30 min of wait. Everything was fine and they were very professional, waiting area also was very clean and they have comfortable seats, tv, charging station, free WiFi, candies and a coffee machine also with HOT CHOCOLATE!!
Thanks for sharing your experience at Craftsman, Juan! We believe it's the little things that count when it comes to making a good experience a great one. Happy you enjoyed the Hot chocolate - please let us know how we can help! -Your Craftsman Team
monzer iskandar
9/7/2020
Craftsman Auto Care - Merrifield
If you want that clean professional work with detailed explanations about anything wrong with the car and have a full picture of what needs to be fixed urgently and what can wait , I will go back for sure
Glad to have another loyal Craftsman customer, Mon Isk! We appreciate that you find our digital inspection report of your vehicle a helpful tool. We're always here to help! -Your Craftsman Team
Jermaine Mundine
9/7/2020
Craftsman Auto Care - Merrifield
FANTASTIC, QUALITY SERVICE. 5 STARS AREN'T ENOUGH!!!
Thanks for the kind words, Jermaine! We really appreciate the compliment and are happy to have you as an awesome customer. Please let us know if you need anything! -Your Craftsman Team
Ashley Harron
9/7/2020
Craftsman Auto Care - Merrifield
This is the place to go if you're looking for quality service and work. They have always gone above and beyond. Every single person I have talked with has been extremely attentive and professional. They clearly detail what needs to be done, what can wait, and what is fine. Before they were approved to do inspections they literally took my car somewhere else to get it done. They dont do cut rate work but when I've priced them against the dealership, they've always been cheaper. I came here when they first opened up because we use to get good service at the Alexandria/Kingstowne location. The quality care is as good, if not better.
Thank you for your kind comments! I’m happy we are your alternative to the local dealership! Our whole team appreciates your feedback! Thanks
Kari Heather
9/7/2020
Craftsman Auto Care - Merrifield
Literally the best experience at an auto shop we have ever had. Adrian was extremely helpful and knowledgeable. He reached out to use several times to make sure we understood what was going on and were on board. They did quite a bit of work, and at great prices that were way better than quotes from competitors. Our car is back in tip top shape! They also have a very nice shop, and got the work done within a week. Never once did we feel we were being taken advantage of or deceived on the state of our vehicle. We would recommend this company to everybody!
Thank you for your awesome review, Kari! Keeping our customers in the loop on their vehicles progress the whole time is very important to us - glad Adrian provided you the service you deserve. Please let us know if we an assist with any auto repairs in the future! -Your Craftsman Team
Anthony Villatoro
9/7/2020
Craftsman Auto Care - Merrifield
Adrian is amazing and very customer service orientated. Hes an amazing asset to this company and I will for sure be back for auto needs.
It makes us happy to hear how awesome our Craftsman team is, Anthony! Thanks so much for sharing your experience. Whatever you need, we got you covered! -Your Craftsman Team
Orkhan Askarli
9/7/2020
Craftsman Auto Care - Merrifield
Orkhan - As the friend to Jamil in the last review, we will relay the same response. When you had arrived, the Groupon trying to be used had already been redeemed at our Chantilly location. When you purchase a Groupon, it can only be redeemed once. It was stated that you were supposed to bring a working Groupon upon your arrival to pick up the car, which ended up not being the case. You expected us to let you walk out without resolving the issue, which we rightfully could not let happen. We tried our best to work with you in solving the matter, and even waived your fees due to the confusion. Though we were patient and tried our best to work with you, you continued to be aggressive towards our team and cause a scene in front of our other customers. In the future, please refer to someone else for your auto repair needs. If you would like to discuss further, please give us a call at (703) 646-8270.
Jk Jeshwanth
9/7/2020
Craftsman Auto Care - Merrifield
Excellent work, i was very happy with there service,there do provide accurate information about my vehicle dodge charge. Highly Recommend for you vehicle.
Thank you, Jk! Our awesome technicians and managers will always provide you the most accurate information regarding the health of your vehicle. We're always here to help! -Your Craftstman Team
Jamil Isgandarov
9/7/2020
Craftsman Auto Care - Merrifield
unprofessional stuff. I bought groupon coupon, they took the code and let me go saying you are fine. After that my friend went to take his car, but they kept him as hostage because my groupon was problematic. I took my friend for the first time, and I was ashamed of this situation. Very frustrated to see this kind of amateur customer service. When you go or refer someone be careful with their reception and computer system.
Jamil - the issue as we explained, is that the Groupon you had purchased had already been redeemed at our Chantilly location. When you purchase a Groupon, it can only be redeemed once. You had stated to us that when your friend picked up his car, he would bring a valid Groupon. He did not return with a working Groupon. You expected us to let your friend walk out without resolving the issue, which we rightfully could not let happen. We tried our best to work with you in solving the matter, and even waived your fees due to the confusion. Though we were patient and tried our best to work with you, you continued to be aggressive towards our team and cause a scene in front of our other customers. In the future, please refer to someone else for your auto repair needs. If you would like to discuss further, give us a call at (703) 646-8270.
