Jason Kim
1/13/2020
Craftsman Auto Care - Chantilly
I went to Craftsman auto care in Chantilly for the 2nd time today for an oil change. The staff was friendly and the place was clean. It took about 90 mins without any issues. Easy in and out. I'll definitely go back for another auto service! I recommended this place to my friends and family.
Tim Franey
1/12/2020
Craftsman Auto Care - Chantilly
Staff as always, polite, courteous, and informative.
James Stankard
1/12/2020
Craftsman Auto Care - Chantilly
Bill and Andrew provided an excellent description of the issues on my BMW 545i and were clear in describing the work to be done. the job was complete in a timely manner and i felt i got great value for the service.
Mark Heppner
1/12/2020
Craftsman Auto Care - Fairfax
Great experience, they did great work, were honest with what needed to be done!
Robert Winston
1/11/2020
Craftsman Auto Care - Alexandria
Quick and quality service! Great people that even have dog treats to give to your dogs.
Tiffany
1/11/2020
Craftsman Auto Care - Alexandria
No more dealerships for me! This place is outstanding. Leesa was so friendly and helpful. Excellent customer service all the way around from every member of the team. You’ve won me over and gained another customer.
Mike Coulston
1/10/2020
Craftsman Auto Care - Fairfax
I must say customer service is great and the mechanical work is done right. However prices are quite unfair and make me hesitate to return for any work that requires parts. Parts seem to be marked up about 300% which can add up fast especially when you need an already pricey part.
Hi Mike - We try to give the fairest price when it comes to parts. We must pay our team for their time and expertise in selecting the correct parts for your vehicle, and we also guarantee they are installed by professionals. We work hard to have a relationship with our vendor to ensure you benefit from our volume prices. Perhaps you were comparing different parts or brands? This can have a big difference of the quality and life span. Our services also come with a 3 year/36,000 mile warranty for vehicle repairs! Happy to know that you feel our customer service and mechanical work were done right. We're always here to help! -Your Craftsman Team
Will Sharp
1/10/2020
Craftsman Auto Care - Fairfax
Thank you for your rating Will! -Your Craftsman Team
1/9/2020
Craftsman Auto Care - Alexandria
This is my second review and as usual, Craftsman Auto Care provided exceptional service. I dealt directly with Matt and not only was he responsive but he was honest and was very professional. They've gained a long term customer and I would recommend Craftsman to my friends and family. Thank you Matt and Craftsman team!
John Kimbro
1/9/2020
Craftsman Auto Care - Alexandria
This is my second review and as usual, Craftsman Auto Care provided exceptional service. I dealt directly with Matt and not only was he responsive but he was honest and was very professional. They've gained a long term customer and I would recommend Craftsman to my friends and family. Thank you Matt and Craftsman team!
