Testimonials

Top notch service every time.

Outstanding Service

Friendly and knowledgeable staff and techs. Took care of all my concerns and more.

Very personable and professional did great job great price.

Great service everytime I go. The staff are friendly and accommodating as well as the service technicians. I highly recommend.

Repair was done as scheduled estimated time and price.

Seem to have great technicians who are customer friendly and top of the line equipment for them to use.

Great diagnostics, competitive pricing. I appreciated the military discount. I've also used the Fairfax location. Great to support a local business. I generally do most of my own maintenance, but sometimes you get in over your head! I've used their competitors before, Hogan and VA tire. Generally, they overcharged on parts, stores were a disaster, and had to return to get second repairs. Craftsman is the way to go, convenient location at Merrifield for Metro drop off.

Purchased new brakes for Truck and they didn’t even bother flushing them. There was so much air in them that my brakes locked up on the highway and caused a 4 car wreck that totaled my truck. This place failed at basic due diligence. I won’t pursue this legally but Wayne you need to evaluate your staff. This is gross incompetence and I hope everyone that reads this review has second thoughts about trusting your shop.

Second time using Craftsman. Very happy with their service. Attendants were friendly, knowledgable and professional. Communication including estimates where timely and easy to understand. Highly recommend!