Testimonials

Best customer service around!

Matt and his team took good care of me.

Excellent customer service! Such a great team here at this location. Everyone is helpful and friendly. They take great care of my car as well. So glad I found this place!

Craftsman Auto in Fairfax has been a great find. I was going to a terrible auto place in Centreville that had been an expensive nightmare and now Craftsman Auto in Fairfax has been dream. I am very pleased with the service and customer service as well. Dole (not sure if I am spelling his name correctly) has been a great person to work with during my visits. I am pleased that he listened to my concerns and made my day. A very trustworthy place. They definitely care and are very thorough.

I LOVE taking my car here! They always do a wonderful job and are very fast and informative. I dropped my car off for an oil change and brake flush around 8am and it was done by 10:30am. The prices are great too! I never feel like they are trying to get me to buy services that my car doesn't need. Seriously, check this place out! You will love them!!

Doyle and the crew were welcoming, professional, and knowledgeable with all of the work done on my car. All of the guys I met had an appreciation for cars which was reassuring because it made the experience more than just paying for services. Their care and attention to detail was appreciated and put my mind at ease. My experience with Craftsman was probably the best I've ever had with an auto service shop and I'll definitely return in the future. The waiting room was inviting and the facility itself was clean and well-maintained. I highly recommend this shop.

These guys were great. Very friendly service and quick too!

Quality work, very hospitable staff. Been here a few times now and will go back.

My rating is 5 stars, but its not based on my experience....because I used to work for Matt & Judy, and that makes me biased. Rather, my review is based on the experiences I saw in the other customers I saw while I was there, the service they received, the attentiveness to their needs, attention to detail, and genuine concern. The folks working in the showroom while I was there did not know me, and I watched as they took the time to show a dirty cabin air filter to a lady, explaining what it was and why it was important. Her comment? My kids ride in this van every day, I don't want a dirty cabin air filter in there! Change it. I watched later as the same lady realized she'd lost her phone, apparently left behind as they ate lunch. She was going into a mild panic, but the guy behind the counter stepped up to the plate, handed her his own personal phone, and let her track it down. Problem solved. I watched technicians drive a vehicle to the front door so the elderly couple waiting for it wouldn't have search the parking lot to find their vehicle, and wouldn't have to walk as far to get in. It might seems trivial, but those moments of genuine consideration are where true customer service begins and ends. Sure, the show room is nice, the TV was entertaining, there was a water bowl for pets. All the right things were well planned and were in all the right places, but without genuine customer service? It's all just wall dressing. These folks get it, they will take excellent care of you, they are accountable, they are the best in business, and I will gladly continue to make the drive from Shepherdstown, WV. Thank you for reminding me how it's done.

Doyle and the crew were welcoming, professional, and knowledgeable with all of the work done on my car. All of the guys I met had an appreciation for cars which was reassuring because it made the experience more than just paying for services. Their care and attention to detail was appreciated and put my mind at ease. My experience with Craftsman was probably the best I've ever had with an auto service shop and I'll definitely return in the future. The waiting room was inviting and the facility itself was clean and well-maintained. I highly recommend this shop.