Ben Charouel
9/7/2019
Craftsman Auto Care - Alexandria
After oil change is done they want to charge more we told them we’ve been bringing our two cars for the past seven years.this guy name drew he insisted to charge more because he said that we don’t bring our cars for other maintenance and he said he’s waisting his time doing just oil change if that’s the case you should turn this garage to something else so you’re not waist your time, he wants us to do full maintenance of our cars that’s more money for them, this is redicules to force Costomer to do what they don’t need to. It’s called auto care business so you should take any jobs small or big. It’s like you go to a doctor for flu shot and they say no it’s waist of time doing a shot you need to have surgery really??? We will never go back to this place very disappointed in the way this drew thing was talking also not just my two cars but my brother and two of my cousins they go there I’m going to make sure they will not go back. Very bad altitude previous owners were much much nicer . Hope the owner will read this comment and take action against this drew. WILL NEVER COME BACK.
Ben - Our goal as an auto shop is to assist our customers in taking care of their vehicles with honest, prioritized advice based on our digital health inspections. We work with our customers to ensure their vehicle keeps them safe and provides consistent and reliable transportation for them. We respect the varying goals of drivers and if this is not what your goal is, we suggest taking your vehicle to a quick lube joint. We kindly ask that you respect the expertise and craftsmanship that our whole team puts into each and every vehicle that comes into our bays and kindly ask that you don’t waste the man hours of our hard working employees who could otherwise be assisting customers who appreciate the 30+ years of dedication that we’ve put into this industry. Please contact the owner, Matt Curry directly if would like to discuss further 703-909-1819
Will Courtney
9/7/2019
Craftsman Auto Care - Alexandria
Excellent management
Thank you for the comment, Will! We're always here for all your auto repair needs. -Your Craftsman Team
Ellen Burdell
9/7/2019
Craftsman Auto Care - Alexandria
Good people. Generally happy employees which was nice to see. I liked the details they gave in their assessment of my car, and the “red, yellow, green” codes. All around a good experience, which is hard to find these days when it comes to car repairs.
Thank you, Ellen! We are so happy you found our Digital Health Inspection of your vehicle helpful. Glad we provided you a good auto repair experience. Looking forward to helping you with all your auto repair needs! -Your Craftsman Team
AlesiaAnn Conley
9/7/2019
Craftsman Auto Care - Alexandria
Excellent car service and staff. I could not be happier or more satisfied with the car care we received.
We're happy that you're happy with the service you were provided, AlesiaAnn! Thank you for sharing your experience with us. Please let us know if we can help in any way! -Your Craftsman Team
Gabe Chu
9/7/2019
Craftsman Auto Care - Alexandria
Thank you for the stars, Gabe! We appreciate your business. -Your Craftsman Team
Andrew Franklin
9/7/2019
Craftsman Auto Care - Alexandria
Great customer service. Auto Craftsman told me exactly what is going on to my car. Having the car checked and having the pictures with it was awesome. Gives me the peace of mind that my car is in good hands. The best experience I had with auto care shops.
Thanks Andrew! So happy that our digital health inspection was helpful. We look forward to helping you with all your auto repair needs! - Your Craftsman Team
Angelique Garcia
9/7/2019
Craftsman Auto Care - Alexandria
Really excellent customer service, location, amenities, and service! My favorite car care place so far. Thanks guys!
Happy to hear you appreciated our outstanding staff, Angelique! Thank you for taking the time to share these sweet words with us. We're here for you and all your auto repair needs! -Your Craftsman Team
Jerrett Solven
9/7/2019
Craftsman Auto Care - Alexandria
Best auto care experience I've had. They send you pictures with annotations on everything they do. Additionally the customer service folks deal really well with customers. I witnessed first hand a belligerent customer dealt with by the endlessly patient front end manager. Prices are fair and services are professional. The cleanliness of the location is outstanding in the field and I highly recommend this business.
Thank you, Jerrett! Knowing that we were able to provide you with the best auto care experience you've ever had means we are doing are job right, and that makes us over the moon. We are happy to have you as a part of our loyal Craftsman Customers, and look forward to working with you in the future! -Your Craftsman Team
D Black
9/7/2019
Craftsman Auto Care - Alexandria
I can't recommend this shop enough. I used to be that guy who always looked for the cheapest oil and tire rotation on groupon. I tried this shop once and I won't go to another place. They called me by name as I walked in the first time because they recognized the vehicle and appointment time. Always great service, honest information. They will never try to sell you anything you don't need. Its hard to find a shop around this area that actually cares about the customer. Try this place, you won't regret it.
Thank you for taking the time to share your experience, D Black! Creating a welcoming environment from the moment a customer walks through the door is very important to us, and we're glad we were able to provide that for you. Whatever you need, we're here for you! -Your Craftsman Team
Calvin Sizer
9/7/2019
Craftsman Auto Care - Alexandria
Hi Calvin - Our records show that you came in for a check engine light diagnostic, and although you did not go through with the repairs, we do charge for our time spent on diagnostics just as any other company. We are sorry you feel we deserved this rating. Please give us a call (703) 719-7606 if you would like to discuss further! -Your Craftsman Team
