Testimonials

Outstanding customer service! Best I've experienced in DC area with regard to auto mechanics.

Update: Still not thrilled at the miscommunication between different people but they are resolving it.

Just stopped in with a question and they took the time to talk to us and spent a good deal of time with us and explained a lot to us. Nice.

I went yesterday for changing Break pad/Rotor. I called day before the closing time and spoke with Bob , He gave me an appointment on next day. Bill greet me and explain me how they work and installed the parts . Place is neat and clean , i never saw mechanics location like this. Staff is very friendly and they sent me digital copy of 30 point inspection where they found bulb is out and oil needs to change. they offer me oil change in reasonable price so i took all the service plus offer me 3 year 36000 mile warranty on installed parts which is great.Important thing they are not selling the thing forcefully which i like. I recommend the team and management for 5 start service. I hope they will keep same service in future.

I never thought I’d review a auto garage because they are all the same but I want to tell everyone about my experience. First you should know the only reason I drove out to Chantilly from Reston was because my wife had a coupon for an oil change. Driving up to the business it’s nothing special. The building is a fairly new garage/warehouse type place but once you walk inside it’s completely different. They have an extra large seating area with modern furniture and beautiful hardwood floors. There’s a super large tv. I was greeted at the door by a very nice gentleman (I think his name was Bob). Bob took my name (I had an appointment and they knew I had a coupon) and my keys. I really didn’t expect much in customer service because I had a coupon. About an hour later they send me a text message with detailed info of everything going right and wrong with my car. A few minutes later Bob took me into the garage and showed me what needed to be done now and what needed to be done soon. He explained it to the point and professionally. I don’t look like a car guy but I am a car guy and everything Bob said was accurate. That gave me a tremendous amount of confidence in this place. They have it all: a new updated sitting area, good customer service and knowledgeable mechanics. I don’t write reviews about car garages because up until now they’ve all been about the same but not this one. I highly recommend that you visit here for your next oil change and or car repair. They are not in the business of satisfying their customers but instead they are in the business and amazing their customers. It’s important to give business like this your business because it gives them affirmation that they’re amazing service and prices is appreciated. Special thanks to Bob and his team. I’m beyond impressed.

I just had some major work done on my car. I knew the repairs needed were going to be substantial and was feeling alot of anxiety. Bob and his crew were absolutely wonderful- professional, courteous, expeditious, and all of my questions and concerns were addressed. Thank You Craftsman Auto Care!

I sent one of my friends(Abram) to Craftsman auto Care- Chantilly. He told me he had a great experience taking his car there, honest team, great skillful technicians and fast service. He liked the waiting area where enjoy watching TV and drinking coffee until his car was ready. Thank you craftsman team.

Friendly, Skilled, Honest, Fabulous. I recommend them highly.