Jamil Isgandarov
9/7/2019
Craftsman Auto Care - Chantilly
excellent service
Thank you, Jamil! Only the best for our amazing customers. We're here for you! -Your Craftsman Team
Young Kim
9/7/2019
Craftsman Auto Care - Chantilly
I found my new go-to place. Staff is friendly and helpful. They send you a digital inspection which is nice; personally I haven't seen that elsewhere. They thoroughly explain everything that they do and will bring you into the garage to show you as well.
Thank you, Young! Our digital health inspection is a new feature to the automotive industry, and we are the first in the area to use this extremely helpful tool. Glad to know you enjoyed your experience and that we've gained another loyal customer! -Your Craftsman Team
David Lee
9/7/2019
Craftsman Auto Care - Chantilly
Went to them based on a recommendation from a coworker. They happen to have a Groupon so that made it even better. Excellent service. Friendly crew. Was so impressed, I got my other coworker to get her oil changed that very day. Will return.
Thank you, David! We truly appreciate you trusting us with your automotive needs and spreading the word to your fellow coworkers. The more the merrier! Looking forward to helping you and your vehicle in the future.
Phani K
9/7/2019
Craftsman Auto Care - Chantilly
Although I didn’t have an appointment, called them them to take my chances. They told me that they’d try to make it out by the afternoon at the most if I dropped my car off. Fortunately after going to the service center someone didn’t show up as per the schedule and my car got pulled in. It look like 40-45 minutes and the service I must say is great. They explain you everything on what they’ll be doing during the service, ask you if something needs to be replaced by exposing the severity of the product. One good thing is once the service is completed, they send a web link which has all the photos of what they’ve done with the status mentioned individually to every photo with the mechanics comments. Neat location, coffee bar, free WiFi, great staff!! Will definitely go back for my cars next service. Check Groupon for more offers.
Thank you for taking the time to write this awesome review, Phani! We are happy you found our Digital Health Inspection informative on what is going on with your vehicle. Glad we were able to get you in when it was convenient to you. Hope to see you soon! -Your Craftsman Team
Michael Fortkort
9/7/2019
Craftsman Auto Care - Chantilly
Craftsman fixed my brakes on my Denali in 4 hours! Could not ask for better service!
Glad we could be of service, Michael! Thank you for the stars. Looking forward to working with you and your Denali in the future. -Your Craftsman Team
Wendy W N
9/7/2019
Craftsman Auto Care - Chantilly
Great to have Matt Curry back in business and that he has Andrew Gunn at the new location in Chantilly! Andrew's knowledge, expertise, and customer first approach cannot be matched! The whole team is top notch, “10 stars not 5”! Matt and his team have the training and knowledge necessary to keep your car running flawlessly. They are honest, trustworthy and the best you will find in the business. The Craftsman digital inspection is sent to you through email and text. It is not only high tech, it's invaluable to have picture documentation of your vehicle health and be able to communicate with the team in whatever format is best for you! It is also the most proactive and cost-effective way to head off costly problems if your vehicle is not maintained properly. My 2015 Mercedes Benz GLK 350 6 cylinder, with 130,000 miles has been maintained by Craftsman and I purchase my tires there also, their knowledge is unsurpassed. This week on my 89 mile trip from Baltimore to Gainesville I got 31.4 mpg, average speed 62. AWESOME AUTO CARE Craftsman Chantilly!!!
Wow! 10 Stars is an honor! Thank you for all the kind words, Wendy. Our customer's experience is our top priority. It's our job to make sure you walk away with your vehicle in top notch condition and a complete report of it's health. Glad to have a previous Curry customer back with us! -Your Craftsman Team
Corey Memmott
9/7/2019
Craftsman Auto Care - Chantilly
I haven't been happier with Auto service in a long, long time. Matt, Doyle, and all the rest of the guys here have been the most courteous and thoughtful people I've seen in the business, and I used to work in the business! They don't pull will over your eyes, and they are upfront with all labor. They even try to help with costs as much as possible, and work with you on parts as much as they can. I am appreciative of all their hard work and will be recommending all my friends get their cars worked on here for now on!
Thank you, Corey! We truly appreciate your feedback. Having our customers walk away satisfied with the service they received from the time spent here is most important to us. We are looking forward to future visits with you! -Your Craftsman Team
Biby Medrano
9/7/2019
Craftsman Auto Care - Chantilly
TERRIBLE alignment Job.
Hi Biby Medrano, I looked into your history report and found we told you that the car made a banging noise at idle during the initial test drive, your traction control light was on, there was a broken bolt in the frame, the TPMS light was on and the car needed some other minor work. We advised you that we needed some diagnostic time to find out why the Traction Control light was on and gave you an estimate for the other work needed on the car, which you declined to have done. We provided you with pictures of everything we found with our digital inspection, gave you an estimate for the repairs and you decided to not get the other repairs done. You just had ball joints and tie rods put in by some other shop and we did the alignment because evidentlly they don't have an alignment machine. Your 11 year old Jeep with over 100,00 miles was in pretty good shape besides the work we gave you an estimate. You can see your digital inspection here http://2run.me/w8d519v9 and I re-emailed you the original estimate for $381we gave you back on December 15th. If we can help you in the future please let us know. I'm sorry your car needed additional work which you chose not to do but we can't fix your car for free. My cell is 703-909-1819 if you have any questions. Matt Curry Owner
Sheila Desai
9/7/2019
Craftsman Auto Care - Chantilly
Thank you for the rating, Sheila! You know where to find us if you need anything. -Your Craftsman Team
T Nasir
9/7/2019
Craftsman Auto Care - Chantilly
Great customer service and very knowledgable staff, they will make you feel at home and take care of your car needs very professionally. Thank you
Thank you for sharing, T Nasir! It's important for us to provide a welcoming environment throughout every step of the auto repair process. Please reach out if you need anything. -Your Craftsman Team
