Testimonials

i went there for Wheel allignment for my SUV used a coupon from Groupon, the vehicle was about to be repaired . Chris was the repairman or associate there who came to me and told me that one of the tyre of my vehicle is leaking and i need to replace it as it is not repairable and i should replace all four of the tyres as it is a suv. moreover he was telling me that some of his fluids are not clean and i need to should replace them too. This guy was clearly trying to oversell to me since i had changed the fluids not very long back. I told him that my tyres are good and thread is good too , i never had any problem with my tyre in this vehicle moreover i came to your shop through a long drive, there was no tyre pressure warning or anything. But he was stressing me to change four tyres and was telling me that this is not repairable. i asked him i dont want to get it done, just release the vehicle after the wheel allignment. When i was on my way back, i started noticing the tyre pressure warning, when i stopped the vehicle i noticed that its air was leaking preety bad, i somehow filled air on the way and rushed back home. i called AAA to replace it with the spare tyre, but he told me that he can repair the tyre and i got it done from him. Now the thing which i strongly suspect that this guy damaged the tyre of my vehicle just to make money. I called that shop back and told them but the associate about this concern. I will never go back to them, i strongly feel that they tried to rip me off.

Very friendly staff. The service was quick.

Awesome service from an awesome staff! Definitely coming back!

I brought my Jeep in and they were able to diagnose, repair and kept me in the loop about what was going on as the repairs were being done.

Great service and stands behind their work.

Over the 9 years I've been coming to this location, I've noticed a great change in the level of customer service! Craftsman's really takes the time to ensure you understand what you need. From beginning to end the customer service is both efficient and helpful, through and through! Thanks for always being able to address all of my questions! Being able to view the work that's needed, up front has to be one of the best additions, that brought added value. Great way of leveraging technology! Great customer service! Thanks again.

Very friendly and helpful. Good value. I will be back.

Craftsman has serviced all three of my vehicles including my Pro Tour 1955 Bel Air. It's great to find a business that can work on European as well as a hot rod. They always go the extra mile to protect the car but also keep you up to-date on what's going on. My most recent visit for the 55 was due to a transmission and oil leak. While ultimately the transmission needed to be rebuilt they offered up options I needed to consider to make an informative decision. While the transmission needed to be sent out the other repairs proceeded accordingly. Because it's a show car I stopped in regularly, Bill and team always made me feel welcome and encourage me to be involved. This lead to me meeting David the technician working on the car. Both Bill and David know muscle / show cars (between the two of them they own about 30). Great to just talk to these guys, share stories and I couldn't be happier with the outcome. David spent the time walking me through things I should keep an eye on as well as recommendations concerning certain maintenance items I needed to be aware of based not the car having a blower. If you want a honest shop with guys that know cars at a very competitive price you owe it to yourself to check them out you won't be disappointed. These guys are the best, whether they are working on a Ford Focus to a Porsche Panamera and anything in between, they know what they are doing. For those of you with a muscle car or street rod that need help with something you can't do yourself, you owe to yourself to are looking for a shop that will give you piece of mind, honest answers and looking

I dropped my car so they could check the AC which worked somewhat but didn't cool the car fast enough or cool enough. I had no more arrived at work and retrieved a cup of coffee before I received a text that included a complete diagnostic inspection summary of my entire car (with pictures!) and a second link to the recommended repairs and itemized costs for parts and labor of each suggested item for repair. This was followed up by a phone call from Craftsmen Alexandria to confirm I had received the information and to confirm which items I wanted to authorize. They were true to their word, kept to the quoted price and honored a $20 coupon I had received in an email. And they dropped me off and picked me up (huge in my book if I don't miss time from work due to car repairs). They provided courteous, professional service for a reasonable price and I will not hesitate to use them the next time I need either routine or other maintenance on my car. I highly recommend them.

Great personnel, appointment time kept and wait area with WiFi that actually works. Would return.