Home » Testimonials
Ahmed Kaptan
11/2/2023
Craftsman Auto Care - Fairfax
I've brought several vehicles here of mine and my families and I wouldn't have it any other way. Top notch service with great care for you and your vehicle. We've done everything from engine rebuilds, to differential replacements to performance parts. On Volkswagens, bmws, a ram van, and Hondas, whatever you drive. They can repair with the best quality. My go-to guy is Matt Zeken. I may be biased because hes been my mechanic for over a decade but He is extremely knowledgeable, honest, and simply put, he's the best at what he does. He's able to diagnose problems and repair them with ease while other shops are charging hours of diagnostic only to replace the wrong part. Leaving other shops out of it, this place and the people they employ are the only ones I trust to keep me and my family safe on the road. They include a full inspection of your vehicle that they provide to you in a detailed pdf format with photos to back everything up. They are never pushy with their recommendations, and never push on work that isnt neccesary.
Thank you so much for your kind words and loyalty, Ahmed! We are so happy to hear that Matt and the Fairfax team always provide such great service each and every visit! We will always be here for anything you need - there is no service that we won't go above and beyond to get done for you. Amazing customers like you are who keep us going day in and day out! Your business means the world to us and we look forward to continuing this relationship for years to come! - Your Craftsman Team
Jennifer Shaffer
11/1/2023
Craftsman Auto Care - Ashburn
Hi Jennifer, thank you for the review! We appreciate your business! - Your Craftsman Team
Sandra Guerrero
11/1/2023
Craftsman Auto Care - Alexandria
Amazing always
Thank you so much Sandra! We're thrilled to hear you're always having a great experience! - Your Craftsman Team
Tia
11/1/2023
Craftsman Auto Care - Merrifield
Just moved to VA and needed immediate assistance to meet a state requirement with my vehicle. Called Craftsman Auto Care and they got me in right away. Brent and Luis really took care of me! I can check off finding a place to take my vehicle for auto care, I'm a customer now.
Aaron S
10/31/2023
Craftsman Auto Care - Fairfax
Highly recommended. I was a walk-in appointment for a safety inspection. I was immediately helped and I was done in less than 30 minutes. Great help. Great service. Great place.
Hi Aaron, thank you for the review! We are so happy we could efficiently and professionally get that inspection done for you! We truly appreciate your business and recommendation to others! - Your Craftsman Team
Greyson Knight
10/31/2023
Craftsman Auto Care - Fairfax
I dont ever write reviews, but these guys deserve it. Been using Craftsman for years for my current and previous car. I've been to the Alexandria and Fairfax locations, and these folks are literally the best I've ever been to. Always friendly and personable - very thorough, honest, and transparent. Theyre never pushy, and I never feel like I'm paying for repairs I don't need. Their reports after inspections include photos and are easy to understand as well. They always offer rides from the shop if repairs will take a few hours, but the office is comfortable enough that I honestly dont mind waiting there. Never had an issue with waiting too long, either. They might not be the cheapest out there, but you truly do get what you pay for, and I think their charges are more than reasonable for the great work they put in. I would drive hours out of my way to come here if it meant I could avoid the headaches I've experienced with other shops. Thank you to the whole Craftsman team - yall are great
Hi Greyson, thank you SO much for the kind words! We are so happy to hear that you always have such a great relationship and experience with our Craftsman team! We always strive to provide honest, professional, efficient services at each and every visit. It is great to hear you appreciate our courtesy rides and comfy showrooms, and of course a smile! It is an honor to be your go-to shop and we will always be here for anything you need. Your business means the world to us! - Your Craftsman Team
Greyson
10/31/2023
Craftsman Auto Care - Fairfax
I dont ever write reviews, but these guys deserve it. Been using Craftsman for years for my current and previous car. I've been to the Alexandria and Fairfax locations, and these folks are literally the best I've ever been to. Always friendly and personable - very thorough, honest, and transparent. Theyre never pushy, and I never feel like I'm paying for repairs I don't need. Their reports after inspections include photos and are easy to understand as well. They always offer rides from the shop if repairs will take a few hours, but the office is comfortable enough that I honestly dont mind waiting there. Never had an issue with waiting too long, either. They might not be the cheapest out there, but you truly do get what you pay for, and I think their charges are more than reasonable for the great work they put in. I would drive hours out of my way to come here if it meant I could avoid the headaches I've experienced with other shops. Thank you to the whole Craftsman team - yall are great
Hi Greyson, thank you SO much for the kind words! We are so happy to hear that you always have such a great relationship and experience with our Craftsman team! We always strive to provide honest, professional, efficient services at each and every visit. It is great to hear you appreciate our courtesy rides and comfy showrooms, and of course a smile! It is an honor to be your go-to shop and we will always be here for anything you need. Your business means the world to us! - Your Craftsman Team
Susan Ohnmacht
10/31/2023
Craftsman Auto Care - Mclean
Ray and his team are welcoming, professional, and very efficient. They take care of the work request, welcome walk-ins, and consistently provide service with a smile. The diagnostics are great, and they will never send you away unless your vehicle is safe to drive. Thank you all - you are truly the best!!
Hi Susan, thank you for the review! We are so happy that Ray and the McLean team could provide professional, honest, knowledgable services for you and your car! We will always make sure your car is in top-shape and safely back on the road! We truly appreciate your business! - Your Craftsman Team
Bocar Toure
10/31/2023
Craftsman Auto Care - Sterling/Cascades
John was amazing and help me get my Va inspection done and cleared quickly. I appreciate the wonderful service from him and the team. Thank you!!
Hi Bocar, thank you for the review! We are so happy that John and the Sterling team could quickly and professionally get that VA Inspection done for you! We truly appreciate your business! - Your Craftsman Team
Diane Ferrara
10/28/2023
Craftsman Auto Care - Ashburn
Crystol amd her team at the ashburn va location are awesome . Great service friendly and very knowledgeable. Highly tecommend them. Great experience