Testimonials

If you're looking for a new repair shop you won't regret visiting Craftsman. They are knowledgeable and honest. A rare combination in auto repair.

Good Job

The staff of Craftsman are attentetive, polite and professional. They take the time to explain the issues, and what options you have to resolve the issues. The staff actuel takes the time to drop you off at your designated location, and will pick you up when your vehicle is finished. They give the feel of the old time mechanic shops, where they know your name and treat you like family.

Awesome service , great team and manager david Rodgers really took care of me on my tire purchase and inspection, plan on using craftman auto care for all my future car needs, excellent customer care, service and professional

This place has top notch service!

Great Service

Now, don't get me wrong, the customer service at this place is great as the other reviews state. Everyone is nice and friendly - however, the wait times are long. They told me 1 hour for an oil change, which is about standard, but it took a full 2 hours. The biggest reason, I am giving this place 2 stars is their pricing! It's a RIP-OFF. Need filters changed? $100 bucks right there. To literally put 2 filters in? Need headlights replaced? $100 bucks right there. I understand car places tend to be rip offs, but this is something else. I would advise to really find a Youtube video or do a simple Google search if you don't want to be paying an exorbitant amount of money on simple tasks that take 5 minutes and don't require you to be a car maintenance expert. Of course, if you can don't mind paying $1000 for some light work done on your car, this place is for you.

Best service I've ever had, at 81, and lived and driven all over this world. Super courteous professional staff

Great service and friendly staff. Although it took more time to change the oil on my car that's fine because they were communicating the whole time. I will definitely come back here.

The staff at the Fairfax location is outstanding! We actually enjoy bringing our vehicles to the shop. The technology for reporting maintenance on our vehicles is great. Pictures and all provided. Their process makes for a trusting relationship. Thanks for taking care of our automotive needs.