Testimonials

Very nice and honest, smooth transaction and professionalism, they go the extra mile to ensure a satisfied customer, non greedy and don’t dont try to sell unnecessary services like some other shops do. I highly recommend them.

Great service. fast. Highly Recommended

This place is superb!!! I had owned about 4 cars in my life and experienced taking them to an auto shop but I have never had the kind of service this place has provided! From the phone call you can already feel the pleasant and welcoming spirit in everybody I talked to. I had to call 3 times to change my appointment time and yet the same kindness and excitement every time I called! They were very patient. So I get there and they found out that I needed to go to DMV for registration and license renewal. What did they do? They drove me to DMV to get my stuff done and picked me up as soon as I was done! What service! It doesn’t stop there! I only asked the 4 wheel alignment but they also checked the oil filter, brakes and other things! They did this with already a very good deal on Groupon of $45 4 wheel alignment including warranty, rotation and balance! Wow! Great service, nice knowledgeable people, and great price! What more can you ask for!

They worked me in on a Saturday to fix a light on my dashboard. Very helpful and knowledgeable people.

I followed my mechanic Kellen to this shop. Kellen had worked on my van as well as my daughters SUV. I went in to set an appointment and asked if Kellen would be doing my work and was told NO, he is too technical and it would be a waste of time for him to work on a tire patch. I reluctantly set the appointment anyway for a road trip. I was told to expect about 40 minutes for the repair. When I arrived, the work ended up taking over 2.5 hours!!!!! I was given a portfolio of work that NEEDED TO BE DONE FOR YOUR SAFETY!!!!! I regularly change my oil, rotate tires, and use a gasoline additive monthly. I felt as they just wanted money and to hell with any type of personal relationship with the customers. I walked to my van and looked at the tire that was patched.....I had lumps of grease all over the rim and hubcap of my tire. You would think that it could/would have been wiped clean...again, not any personal touches here!!!! Glad I did not have to pay for 2.5 hours of labor for that patch...disappointed!

I always get great service here! Needed repairs are identified by certified and experienced mechanics, communicated so that a customer understands the priority. I trust all my vehicles to Craftsman.

Very professional and customer friendly! Keep it up

It’s amazing how polite everyone is here! Location was over 20 miles away from me but was most definitely worth it because of how much care they show to every single customer that walks into their shop. They explained everything clearly and even gave advise for future references. Was told ahead of time of how long my work was going to take and they were spot on! Well most definitely come back again.

What an excellent auto shop! Everyone was very friendly and professional, especially Doyle who was down-to-earth and had honest advice for my 08 Civic Si. The best thing by far would be the digital multi-point inspection that they send to your phone during the service. It has clear pictures of each part of your vehicle that they inspected. I would absolutely make the drive from Ashburn to Craftsman for service for all of my vehicles. Thanks again!

Great customer service, willing to help you understand the details of your car’s situation. Performed inspection of the car overall and provide digital copies of the results. Shop was very clean and seems well run.