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Stephen Gabriel
1/21/2019
Craftsman Auto Care - Fairfax
Courteous service and clearly explained all work prior to completing it. I really like the digital inspection that lays out the condition of the car and what if any work is recommended.
Alan Zhang
1/20/2019
Craftsman Auto Care - Fairfax
I came here for wheel alignment and balancing. Job was well done. And they did additional checking with pictures and videos via shared link. That's the way to go! Larry is knowledgeable and neutral. He gave me great suggestions yet not trying to sell me extra. By the way, the waiting room is the coziest you can see in a mechanic store. The pain of waiting has been minimized. It's an overall great experience.
Thank you, Mingcong! We are glad to know you feel our digital car care inspection is helpful tool. It is our job as experts to best explain to you what is going on with your vehicle. Looking forward to working with you in the future! -Your Craftsman Team
Mingcong Zhang
1/20/2019
Craftsman Auto Care - Fairfax
I came here for wheel alignment and balancing. Job was well done. And they did additional checking with pictures and videos via shared link. That's the way to go! Larry is knowledgeable and neutral. He gave me great suggestions yet not trying to sell me extra. By the way, the waiting room is the coziest you can see in a mechanic store. The pain of waiting has been minimized. It's an overall great experience.
Thank you, Mingcong! We are glad to know you feel our digital car care inspection is helpful tool. It is our job as experts to best explain to you what is going on with your vehicle. Looking forward to working with you in the future! -Your Craftsman Team
Dewey Perks
1/20/2019
Craftsman Auto Care - Fairfax
So happy this repair facility has opened, and that it is so near my residence. The reception staff is extremely knowledgeable, and all the service technicians are well trained and highly professional. For my last visit (19 January), I returned home to discover my battery was flat; I had purchased the battery there in July 2018. After having AAA start the car, I drove over and was quickly taken care of by Jeremy. My car was taken in even though the shop was very busy, and the battery was replaced -- everything at no charge. I would recommend this location to anyone in need of honest and dependable auto care.
Suzan
1/19/2019
Craftsman Auto Care - Alexandria
Thanks for getting me in and out within specified time. Best is how you listen to mean and explain what needs to be done. Appreciate it!
Anonymous
1/18/2019
Craftsman Auto Care - Alexandria
Great service. I love the fact that you guys provide pictures to substantiate your findings in your reports. As they say seeing is believing.....
Charles Gambaro
1/17/2019
Craftsman Auto Care - Alexandria
Ricky’s customer service was outstanding. Mr. Curry’s is a genuine person that always does his best to support his customers. Proud to be a customer of this fine business establishment.
Cosmin Badalau
1/17/2019
Craftsman Auto Care - Alexandria
Quality and modern service
Gigi Tefera
1/17/2019
Craftsman Auto Care - Alexandria
I loved the text message giving me detailed information on what’s going on with my vehicle. It took a little longer than I anticipated to get my vehicle care completed, but I appreciated the rep coming out and letting me know why. Great customer Service, I’ll be back and recommend this place for sure!
AM
1/17/2019
Craftsman Auto Care - Fairfax
Everyone was so nice and super helpful!! I know nothing about cars and they explained the problem with my car in a way for me to understand it. I’m definitely brining back my car to Craftsman Autocare.