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Amanda DeMonaco
9/7/2018
Craftsman Auto Care - Alexandria
Over charge for labor and take advantage of it being a high cost area. Update - I took my husband's truck in for an inspection, it passed everything BUT the front brake + rotors. You told us it would be $650.00. So I stand with my previous statement. Parts cost exactly $160.00 standard price is $400.00 for brakes(lifetime warranty) and rotor + labor. Especially around the holidays that's an insane way to jack up labor charges and taking full advantage of it being a high cost area. I don't doubt the skills your mechanics have. I just chose to share my experience for people who don't have a lot of money.
Hi Amanda, thanks for your input. I looked in our records because I wanted to reach out to you, but have no records of you ever coming into our shop. I wanted to speak with you to find out what the issue was. Although we are definitely not the cheapest guys in town, we definitely aren’t the most expensive either. We do employ four ASE Master Technicians, each with over 30 years experience and use only the highest quality parts available to ensure the highest quality repairs. I’m wondering if you have the correct shop since we have no record of ever servicing your car? I would love to speak to you to try and resolve this. My cell phone is 703-909-1819, please feel free to call me any time.
Kenton Kinion
9/7/2018
Craftsman Auto Care - Alexandria
It's nice we could help out, Kenton -- we’re grateful for your review. If you ever want another hand, just let us know. -The Team at Craftsman Auto Care
Robert Philips
9/7/2018
Craftsman Auto Care - Alexandria
Thank you for letting us know that we’re doing a good job! Please let us know if there is anything more we can do for you!
Ashby Collins
9/7/2018
Craftsman Auto Care - Alexandria
Overpriced but they get the job done. Matt Curry really turned that place around.
Hi Ashby! I'm sorry that you feel that your oil change was overpriced. With the 6 quarts of oil and the special filter that your Hyundai requires, we actually came in well below the average price in the area. Please call us if you have any concerns- we'd love to hear from you -The Team at Craftsman Auto Care
ZARNEZ CAMPBELL
9/7/2018
Craftsman Auto Care - Alexandria
Just got my vehicle back and she's running as good as new! The guys were thorough in describing the work that needed to be done, and though in my case it was a LOT of repairs, they got it done very quickly, and for a reasonable price. Five star performance in my book! Thank you very much, C.A.C.!!
Thanks so much for taking time to let us know how we’re doing. We’re ecstatic that you’re happy and we look forward to serving you with anything else you might need!
Charles Dowd
9/4/2018
Craftsman Auto Care - Alexandria
Very Friendly staff. I dropped off my vehicle using night drop. I got a phone call before lunch the next day letting me know what needed to be done. Unfortunately i needed a new engine. they took the time to find a replacement for me. I decided just to get a new car but They were a pleasure to deal with and let me keep the vehicle at their location until i could donate the car to a veterans charity. I'll return if my new Nissan needs work
Tina
9/4/2018
Craftsman Auto Care - Alexandria
Excellent and fast service! Thank you, Brandon & the rest of you guys...can't remember everyones name...sorry!
Amy Cupic
9/3/2018
Craftsman Auto Care - Alexandria
Great service! Fast, detailed and responsive!
Bruce Reinmuth
8/31/2018
Craftsman Auto Care - Alexandria
The service was outstanding. The car was finished on time nd in good condition. I also loved the convenience of the shop
Fatima Lubrino
8/29/2018
Craftsman Auto Care - Fairfax
I got a VIP treatment just for air in my tire. Excellent customer service here. My first time being there. Stopped by for air in my tires. Do do service and well. Will be back for my car service
So happy you stopped in and we were able to help you out. That’s what we’re all about- being a helpful neighbor! Our team appreciates the stars!