Testimonials

Thank you for the great service! The price was affordable, the result was satisfying, and the team was very professional. Will definitely come back and recommend friends.

These guys are the best...great work, great attitude. I felt my car was taken care of by these guys!

Matt, Drew, and the rest of the team at Craftsman were great. Friendly, professional, and did excellent work. I brought in shocks to be replaced on my pick-up truck and it was taken care of while I waited. The tech had one question related to the shock R&R and we thoroughly discussed it together before making a decision on what to do. While the truck was on the lift for the shock work, they noticed and showed me the sway bar drop link bushings were splitting and one of the steering rack dust boots had a small tear. I was already aware of the condition of the bushings and not surprised to see the rack boot tear given the age of the truck. Those parts were sourced and replaced without issue, the truck aligned, and I was out the door. I will definitely use them again and will refer others.

Matt is very thorough and meticulous, provides top level service and walks you through each and every step of the work. Not sure about his very silent partner John, seems like he's bothered to have to be there. Ask for Matt.

Quick service, complete information given and nice integration of technology to provide details of their inspection and recommendations. Greatly appreciate not receiving the hard up-sell in order to increase the costs. I will be back...thank you.

Most of the great reviews are when the shop was named Kingstowne Auto and managed by John. SInce then it has been taken over and named Craftsman Auto. I took my two cars there recently and felt like I was overcharged. A survey of the surrounding car repair rates within 5 miles of the area by AutoMD, shows that they have one of the higher rates in labor. Not too happy with their front office condescending attitude, I 've been a KIngstowne auto customer for over 15 years and has always been happy with the service and attitude of the staff. My one time experience with this group resulted in a real bad taste in my mouth and I felt overcharged for the services they provided. I have sent all of my cars there, including other family members and friends. I just don't think I can recommend this shop to anyone at this point and will look for other auto repairs to bring my cars. _____________________________________________________________ Update: I'm updating my post of 1 star to 4 stars because Matt Curry took the time to reach out and find out what he can do to better serve his customers. I told him that I am willing to give them another chance and bring my car for repair the next time it is needed. Yesterday, I took my car for battery inspection and replacement. I called several repair shops and also Craftsman Auto Repair for a quote. Most of them were in about the same price range including Crafstman. Although when I got there, the quote they gave me was for my other car of the same brand and so the estimate ended up higher. However, I was not worried about this increase because I promised Mr. Curry that I was willing to take another chance with them being such a long time customer. Their service was excellent this time and because it was their mistake in quoting me the price for the battery, in the end they absorbed the difference. I much appreciated this and I did not ask them to change their price. Mr. Curry's professionalism in reaching and finding out what they can do to improve is refreshing and I hope that they continue to do this.

First class all the way!

Been here twice so far. Nice helpful employees. They usually take my car really quickly and don't try to charge me for unnecessary things. This is my new car place 🙂

Before I moved to the area I reached out to my uncle because he owns and operates a mechanic shop in Atlanta, GA. He told to look for a local shop with long-term ownership and an ASE certification. This shop meets those needs. We own 2 vehicles and exclusively use this shop for the service and maintenance of our vehicles. They are very reasonable and honest people. They refuse to provide me with any work that's unnecessary for my vehicle. (I'm the type of person that look for reasons to spend money.) I drop my car off at 8 am in the morning and pick it up after lunch time everytime I need routine maintenance performed on the car. As an added bonus, they also looked at a used car I was intending and later purchased. It's great to have a mechanic you know, like, and trust with your car. I don't have to worry about my wife being sold services or parts that she doesn't need. I'll continue using this company as long as I own a car.